ARENAS BY HELEN ACOSTA
PRIVACY POLICY
Last update
ARENAS BY HELEN ACOSTA attaches great importance to the protection of your privacy and your personal data (“Data”).
We understand that your privacy and the protection of your data are important to you. We created this Privacy Policy to help you understand the types of information we collect about you through the ARENAS.BY HELEN ACOSTA.com website (the “Site”), why we collect, how we use it, and when we share it with third parties.
We are committed to offering products and services of the highest quality. Our existing or potential customers are of great value to us and we seek to protect your personal data as much as possible.
Reading this privacy notice will help you understand your privacy rights and choices.
ur Privacy notice is in accordance with the EU General Data Protection Regulation (GDPR)
Our Principles
ARENAS BY HELEN ACOSTA has designed this policy to be consistent with the following principles:
- * Privacy policies should be human readable and easy to find.
- * Data collection, storage, and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand.
Data practices should meet the reasonable expectations of users.
Our Privacy notice is in accordance with the EU General Data Protection Regulation (GDPR
With the following information we give you an overview of the processing of your personal data by us and your rights from the EU General Data Protection Regulation (GDPR) Which data is processed in detail and in which way it is used depends largely on the products and services requested or commissioned in each case. Which data is processed in detail and in which way it is used depends largely on the products and services requested or commissioned in each case.
1. WHAT DATA DO WE COLLECT AND HOW?
- 1. Sources
The categories of Data we collect about you depend on your activity and interaction with ARENAS.
We collect personal information that you voluntarily provide to us when you register with the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or when you communicate with us.
The personal information we collect may include the following: names, telephone numbers, email addresses, postal addresses, jobs, usernames, passwords, contact preferences, contact or authentication data, billing address, telephone numbers debit/credit cards.
We may provide you with the option to register with us using your existing social media account details, such as Facebook, Twitter or another social media account.
- 2. Categories of personal data
Personal data means any information about an individual from which that person can be identified. It does not include anonymized data, where identity and identifying data have been removed.
While our website is designed for a general audience, we will not intentionally collect any data from children under 18 years of age or sell products to children. If you are under 18 years of age, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
- Identity data/basic data includes information such as: first name, last name, position, date of birth (optional), occupation, personal description, photograph and gender.
- Contact data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty program membership number and social network ID (if you log in through social networks). social).
- Log data (Information collected when you use the ARENAS BY HELEN ACOSTA website for informational purposes only – Information related to the use of its website) In accordance with the cookie consent provided (if applicable), when you use our website only For informational purposes (e.g., you do not register, purchase or submit your data through the website), your Internet browser automatically collects and transfers to us certain basic information related to the use of your website. Such log data may include the type and version of your browser, its operating system and interface, the device used, language preference, the web pages you visit on our website, the date and time of your visit,
- Social media data (Information collected when you use the ARENAS BY HELEN ACOSTA website for informational purposes only – Information processed by third-party social media providers)
- Financial data includes information such as: payment card and bank account details.
- Transaction data includes information such as: details of your purchases and the fulfillment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, price of a single item, category, taxes). etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you regarding your orders, and details of any rewards and bonuses given.
- Technical data includes information such as: details of the devices you use to access our services, your Internet Protocol (IP) address, login data, your username and password, browser type and version, settings and time zone location, browser plugin. -in types and versions, operating system and platform.
- Profile data includes information such as: purchases or orders made by you, product and style interests, preferences, comments and survey responses.
- Usage data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, blogs and other communication data; loyalty program activities; and details of any other boohoo products and services used by you.
- Marketing and communications data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
- Purchase Data (Information collected when you purchase an ARENAS BY HELEN ACOSTA product
If you purchase an ARENAS BY HELEN ACOSTA product, we will collect Data through the purchase form to process the purchase order, such as transaction date, customer ID, transaction ID, total quantity, shipping amount, total amount in local currency, global total amount. currency, product ID, quantity, price, discount, tax, net sales amount, global currency of net sales amount, number of products purchased by type and maintain your purchase history.
- 3. Customer contact information
In the course of the business start-up phase and during the business relationship, in particular through personal, telephone or written contacts, by you or initiated by ARENAS BY HELEN ACOSTA, further personal data is generated. This includes, for example, information on the contact channel, date, occasion and result, (electronic) copies of correspondence and information on participation in direct marketing measures.
II- WHAT ARE THE PURPOSES OF THE COLLECTION AND PROCESSING OF YOUR DATA?
Where processing is necessary for pre-contractual purposes or for the performance of a contract you have concluded with us, we collect your personal data on the basis of Article 6.1(b) of the GDPR with the intention of:
1. To fulfill our contractual obligations to you and, in particular, to carry out operations related to processing:
- of yoour orders;
- of your deliveries;
- of your invoices;
- monitoring our commercial relationship (such as satisfaction surveys, claims management and after-sales service);
of the repair service for your swimsuit if there is one.
2. To communicate with you. When processing is necessary for our legitimate interests, we collect your personal data on the basis of article 6.1 f) GDPR with the intention being:
1. To send you our commercial or promotional catalogs via postal mail;
2. To ensure the constant improvement of our services and in particular, our commercial communication with you;
3. Where you have given your express consent, we will collect your Personal Data on the basis of Article 6.1(a) of the GDPR, for one of the following purposes:
3.1 ARENAS BY HELEN ACOSTA collects and processes your personal information during your purchases in order to:
a. Create a file that contains the history of your purchases and orders, which will then be shared within the ARENAS BY HELEN ACOSTA Network to provide you with a better service;
b. Analyze and track your orders to understand your preferences and offer you a unique and personalized customer and user experience;
C. Operate a subdivision process based on your purchase history to send specific communications that correspond to your wishes;
3.2 ARENAS BY HELEN ACOSTA also collects and processes your personal data in order to improve your user experience on the Website and to allow the ARENAS BY HELEN ACOSTA Network to improve the quality of its services. The data collected is processed in order to:
(i) Secure and improve your use of the Website, including:
- Improved navigation;
- ii. Improved security and fraud prevention in order to prevent misuse of the Website.
(ii) Perform cross-checks, analyses and combinations via trusted providers, to determine your interests, your customer profile according to your wishes, your habits or the place where you are located (according to your IP address) and allow us to send you personalised offers;
(iii) Manage technical canvassing operations (which includes technical operations such as standardisation, enrichment and deduplication of your Personal Data);
(iv) Establish profiles, in order to carry out targeted loyalty, canvassing, survey and promotion actions. In this respect, it is stated that our profiling operations are in no way likely to reveal sensitive data (racial or ethnic origins, philosophical, political, trade union, religious opinions, sexual life or health);
4. ARENAS BY HELEN ACOSTA collects and processes your personal data (including telephone, e-mail, address, surname and first name) in order to send you commercial communications by the means of communication that you have transmitted and indicated to us.
III. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
1. Recipients of the data
To the extent permitted by law and taking into account the protection of your rights and freedom in respect of the processing of your Data, and the consent you have given (if any), your Data will only be accessible to a limited and defined number of recipients who need to know it in the course of their duties: only employees of ARENAS BY HELEN ACOSTA who work in the teams that need to hold your information (for example, the Customer Relationship Management team, the Sales team and the IT Department) will have access to your personal data.
1.1 We share your personal data solely in one of the following situations:
- When your data are necessary for the accomplishment of the Services and the purposes described in this Policy;
- When your data has been anonymised
- When you ask us expressly to share your personal data
Your data may be shared with recipients within the ARENAS BY HELEN ACOSTA Network or with external recipients.
The list of external recipients includes:
- The companies with which you ask us to share your data
- Companies offering services of Cookies and other tracers (please read our Cookies Policy)
- The service providers that we use in the course of our activities including the processing of your personal data.
- 3rd party service provider that assist us in improving our marketing program and service
We share your data with 3rd party marketing partners for commercial purposes
1.2 Sharing of data that allows you to be identified
ARENAS BY HELEN ACOSTA in particular on a network of external service providers in order to provide the following services:
- Order and logistics processing;
- E-mail and marketing management;
- The processing of bankcards;
ARENAS BY HELEN ACOSTA only shares the data necessary to carry out the intended purpose with its network of service providers.
We make sure that the external service providers with which we liaise protect all the personally identifiable data that we transmit to them in compliance with this Policy.
In the context of the payment execution of your orders, we may be required to transmit your payment information to service providers who carry out payment transactions for us on our behalf. In this case, the collected data is encrypted and processed according to the highest security standards (including, but not limited to, PCI-DSS compliance).
We may also be required to disclose your information when it is necessary to comply with the law, regulations or with a legal procedure, or to respond to a government or regulatory request, to enforce or apply the User Conditions or the Terms of Sale, in order to protect the security or integrity of our services and/or to protect the rights, property, including intellectual property, or the security of our entities, our personnel, our customers or users or others. In such a case we will do our best to notify you by e-mail, unless the law prevents us from so doing.
1.3 Sharing data that does not allow you to be identified
ARENAS BY HELEN ACOSTA is likely to share data that does not identify you as an individual or that has been anonymised, with partners and the public in different ways, for example by providing research or reports on Users’ purchasing habits.
When we transmit these data, we implement all the appropriate procedures so that the transmitted data cannot be re-identified. Similarly, we contractually prohibit the recipients of the data to re-identify them.
1.4 Third party websites
The Website may contain links to other websites such as Facebook, Instagram, Twitter, YouTube, Pinterest, LinkedIn and others. Please note that the conditions of this Policy do not apply to the practices of companies outside the ARENAS BY HELEN ACOSTA Network or to any website that is not controlled by an entity of the ARENAS BY HELEN ACOSTA Network.
Users are invited to carefully review the confidentiality policies of all websites they visit when directed from the Website, so as to learn about the information and confidentiality practices that prevail when these confidentiality policies govern the collection and use of Users’ Personal Data.
We may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event, and to provide you with the best possible service. In case of a merger or sale, your Data will be permanently transferred to the successor company.
1.5 Service providers (within and outside ARENAS BY HELEN ACOSTA): Service providers employed by us may also receive data for these purposes, provided they comply with our written data protection instructions.
1.6 Other Third Parties. We may, in limited cases, transfer your Data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context, ARENAS BY HELEN ACOSTA may also have to transfer your Data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.
Under these conditions, recipients of personal data may be, for example
- Public bodies and institutions where there is a legal or official obligation
- Contract processors to whom we transfer personal data in order to carry out the business relationship with you. In detail: Archiving, document processing, controlling, data destruction, purchasing/procurement, customer administration, letter shops, marketing, media technology, reporting, risk controlling, expense accounting, telecommunications service provider, website operations, auditing services, payment transactions.
Other data recipients may be those entities for which you have given your consent to the transfer of data.
2.Sharing of Personal Data
2.1 Other Digital Partners. To share social media content, our Sites may use share buttons. Our Sites may include third-party links, icons or applications that allow you to share content with others, or to publish your visit or opinion of Site content with others such as “Share” and “Like” buttons on social networks such as Facebook, Instagram… . The provider of such application buttons may identify you via this button, if you use the button, and even if you have not used this button but are signed in to the social network when you visit the Site (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account. The processing by these entities is governed by their own privacy policies.
Please note that the conditions of this Policy do not apply to the practices of companies outside the ARENAS BY HELEN ACOSTA or to any website that is not controlled by ARENAS BY HELEN ACOSTA Network.
Users are invited to carefully review the confidentiality policies of all websites they visit when directed from the Website, so as to learn about the information and confidentiality practices that prevail when these confidentiality policies govern the collection and use of Users’ Personal Data.
2.2 Under special circumstances, we may disclose your data to other third parties too. Such circumstances may include and not be limited to:
- Selling or buying of business assets
- Business acquisition by third party (where data can be treated as transferred asset)
2.3. We ensure maximum contractual and operational safeguards in the instance of third-party processing of subject data.
IV. TRANSFER OF DATA TO THIRD COUNTRIES OR TO AN INTERNATIONAL ORGANISATION
Data will only be transferred to countries outside the EU or the EEA (so-called third countries) if this is necessary for the execution of your orders, if it is legally required (e.g. tax reporting obligations), if you have given us your consent or if it is part of an order processing. If service providers are used in the third country, they are obliged to comply with the level of data protection in Europe in addition to written instructions by the agreement of the EU standard contract clauses.
V. DURATION OF DATA STORAGE
We retain subject data for as long as it is reasonably necessary, for providing our Services.
We process and store your personal data as long as it is necessary for the fulfilment of our contractual and legal obligations
Your personal data will be kept in particular until your last use or your last purchase of our products or services, and in principle up to ten years thereafter, except if the local laws in force require us to keep it longer or for a lesser period, or if we have a legitimate and legal ARENAS BY HELEN ACOSTA in so doing.
VI. HOW DO WE KEEP YOUR INFORMATION SAFE?
At ARENA BY HELEN ACOSTA, we give utmost importance to safeguard your privacy, at every step of processing or storing your personal information. We take every step to protect the confidentiality and security of the said data. We apply state-of-the-art servers with the latest encryption technologies.
We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
- Data protection rights of the data subject
- 1A right of access and information under Art. 15 GDPR.
you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the Data we hold and the way in which your Data is processed. You also have the right to obtain (i) confirmation as to whether or not Data concerning you are being processed, and, where that is the case (ii) to access such Data and obtain a copy thereof.
- 2A right to rectification under Art. 16 GDPR.
you have the right to obtain the rectification of your Data. You also have the right to have incomplete Data completed.
- A right to erasure under Art. 17 GDPR:
in some cases, you have the right to obtain the erasure of your Data. However, this is not Right of objection on a case-by-case basis
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you which is carried out on the basis of Art. 6 (1) e) of the GDPR (data processing in the public interest) and Art. 6 (1) f) of the GDPR (data processing based on a balancing of interests); this also applies to profiling based on this provision within the meaning of Art. 4 (4) GDPR. If you object, we will no longer process your personal data unless we can prove compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.
- Right to object to the processing of data for advertising purposes under Art. 18 GDPR,
In individual cases, we process your personal data in order to carry out direct advertising. You have the right to object, at any time, to the processing of personal data concerning you for the purpose of such direct marketing, including profiling, to the extent that it relates to such direct marketing. If you object to processing for the purposes of direct marketing, we will no longer process your personal data for those purposes. The objection can be addressed to the person responsible without any formality.
an absolute right and ARENAS BY HELEN ACOSTA may have legal or legitimate grounds for keeping such Data.
- In addition, if you are an EU citizen, the further rights will apply in accordance with GDPR:
- A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your Data.
- A right to data portability: you have the right to receive your Data which you have provided to ARENAS BY HELEN ACOSTA, in a structured, commonly used and machine-readable format, and you have the right to transmit those Data to another controller without hindrance from ARENAS BY HELEN ACOSTA. This right only applies when the processing of your Data is based on your consent or on a contract and such processing is carried out by automated means.
- A right to object to processing: you have the right to object to processing of your Data when such processing is based on the legitimate interest of ARENAS BY HA. ARENAS BY HAELEN ACOSTA may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your Data for marketing purposes.
If you have consented to any personal data processing activities, you can withdraw this consent at any time for future processing. Such withdrawal will not affect the lawfulness of the processing prior to consent being withdrawn.
You also have the right to unsubscribe from our newsletter at any time:
- by simply clicking on the ‘Unsubscribe’ link at the bottom of each Newsletter;
- through your online account, under ‘Your profile’;
- by contacting ARENAS BY HELEN ACOSTA Customer Service
In addition, there is a right of appeal to a data protection supervisory authority (Art. 77 GDPR) You can revoke your consent to the processing of personal data at any time. The revocation of consent does not affect the lawfulness of the processing that took place on the basis of the consent until the revocation.
ARENAS ensures that all customer data remains the property of the respective User. We also do not use, rent, sell, transfer, or otherwise expose the contents of the tracking information resulting from click-through, messages opened, messages read, or eCommerce conversions.
We maintain all user data in a carrier-class secure facility protected by firewalls and other security systems. These measures are designed to protect visitor and client information
VII. DO WE COLLECT FROM MINORS?
We don’t knowingly collect data from or market to children under 18 years of age.
Furthermore, all Users must be persons of legal capacity, who are at least 18 years of age.
CHILDREN. The Sites are not directed to children and we do not intentionally solicit, collect or maintain any Personal Data from children. If you believe that we might have any Personal Data from or about children, please contact us.
Notifications Regarding Changes to Privacy Policy
ARENAS BY HELEN ACOSTA reserves the right to change any clause in the privacy policy without any prior notice. We may also amend this Privacy Policy from time to time, and therefore encourage you to revisit this page periodically or when you notice new features on our website.
By using our website, you agree and accept – without limitation or qualification – to adhere by the above Privacy Policy statement.
This Privacy Policy was last updated on May 3rd 2022. We will inform you with regard to any substantial changes which may be made to this Privacy Policy.